2 hours later

Placed my order at 19:05 as I had come back from work and I was too exhausted to cook. Placed an order with Debonairs auckland Park based in Stanley because I’ve always loved their service, well not after this ****py service. The lady over the phone who took the order told me 45 minutes to an hour, if it had taken an hour I would have sympathized but not 2 hours !! I get it, it’s month end but not 2 hours late!!when the guy doing the delivery called me he was so casual about the whole thing, I’m sorry it’s not your fault he said.. I mean I was in bed already at the time and it was starting to drizzle a bit. The least they could have done was to call me and keep me posted, that we are very busy or we running late but we will deliver your order ASAP. The way I was so ****ed off ? I even shouted at the driver, I’m not sorry ? cause this is not how a customer is treated period!! This was not the first time I experienced such ****y service from Debonairs by the way, on the 24th of Nov 17 drove there places an order waited for over an hour as well. And funny enough every customer was complaining that day clearly something is wrong here, maybe you guys should just close down if you struggling to keep your customers happy