2 hours late, cold pizza
I ordered a Pizza at 12:58 through the mobile app, at exactly 13:03 I received a call from Debonairs Pizza Mayibuye confirming my address. Well all the details were clearly instructed on the App but nonetheless I'm glad my order has been accepted
Now my biggest problem is the Pizza arriving 2 hours later & the driver making an excuse that he got lost without even making a single call to mention that & to make matters worse I had to pay R104.80 for a cold Pizza I ordered for my kids
According to your statement, once a Pizza is cold...It's given for free. When I mentioned to the guy he says his job will be jeopardy Well I don't wanna put anyone's job at jeopardy, hence why I'm logging this complaint to Debonairs to rectify my issue
It's unacceptable to get a Pizza 2 hours & to make matters worse, its cold
Hi Sibusiso
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Hi Sibusiso
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***