TS
Thys S
1 reviews | Active since Feb 2012
02 Aug 2015, 17:27
2 hour wait
Placed an online order, received the confirmation message that my order has been placed, I never received my estimated time sms, an hour later i received a call that my order has been dispatched, waited an hour for the delivery. On delivery the driver said that she picked up the order 10 minutes before arriving. In this 2 hour wait i could have driven to a different place, waited for my order, driven back, finished eating and still i would have been waiting for Debonairs Pizza. Now i remember why iv stopped ordering from Debonairs Pizza.
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Debonairs Pizza's replyOfficial
04 Aug 2015, 10:41Hello Sum1 randm,
Thank you very much for taking the time to report your experience with our somerset mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our somerset mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply04 Aug 2015, 10:41
Official
Hello Sum1 randm,
Thank you very much for taking the time to report your experience with our somerset mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our somerset mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)