SR
Samantha R
1 reviews | Active since May 2012
02 Sept 2015, 06:49
2 bad experiences
Bought pizza for supper twice in the last month. First incident, out of 4 pizzas, only one was properly cooked and delicious (rustic range), other three were soggy, not properly cooked. Friday the 28th, bought individual real deals for kids, charged twice. Phone Saturday morning, was told to come in with slip. Showed the phone record of double billing, manager said he would send a driver later that day with a cash refund of R103,70, I am still waiting and it's now Wednesday. Poor service, feeling disappointed.
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Debonairs Pizza's replyOfficial
02 Sept 2015, 12:10Hello samronchese,
Thank you very much for taking the time to report your experience with our Boskruin branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Boskruin branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply02 Sept 2015, 12:10
Official
Hello samronchese,
Thank you very much for taking the time to report your experience with our Boskruin branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Boskruin branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)