2.5 hours no pizza

On Saturday 23 April I placed an order online for to pizzas at the Washingtonpost Debonairs in Vereeniging. The credit card payment went through at 07:02pm. Email and sms confirmation of the order was recieved. At 08:05pm I phoned to find out where is my pizza. The lady said she will phone the driver. At 08:22 I phoned again. Same story, she will phone the driver. At 08:34 I phoned again. This time stating that I want a fresh order. At 09:15pm no pizza was delivered yet and I lost it. I phoned and asked to cancel. I want my money back. The manager stated that she will send a driver with my money!!! What the hell, he can bring my money back but not deliver 2 pizzas?? Then she changed her story and said that we have to come to the store the next day to collect our money. This is absurd! I want the owner to contact me asap.