RD
Ridaa D

1 reviews | Active since Jan 2013

23 Dec 2016, 19:36

1st pizza ordered 2 hours ago and still not delivered

<p>Debonairs zewenwagcht has poor customer service. I ordered 2 pizza's online which had to be delivered along time ago. 2 hours later still no pizza's. i know its festive season but this is uncalled for. if i had to drive and get the pizza's myself i would of had it an hour ago. Now i have a hungry family waiting for food. I am going to buy something else and i expect debonairs to repay for no service rendered and nothing delivered</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply28 Dec 2016, 13:12
Official

Thank you very much for taking the time to report your experience with our Zevenwacht branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)