1 reviews | Active since May 2013
1h20min for pizza, worst service ever.
So we decided to go buy pizza at debonairs Tsakane mall, worst decision in the past long while.<br> I ordered a OTD meal, I was order 369 at 19:09, the orders started coming out and when they started getting to 370 I didn't even flinch cause maybe mine was taking a little longer. We then got to the 380s, then 390s, by this time there we at least 6 OTD meals had left the rack. I then enquired and was told that one of my pizzas was out and in the box and we were waiting for the chicken feta, weirdly enough there were chicken feta orders that had come out which were placed after mine. At that movement my 1st pizza had been sitting for at least 30 minutes, I decided to enquire again about the status of my order and I was told the chicke feta is almost ready. Then finally I so Bongane pull the chicken feta from the stove, he the put it in a OTD box, finally I thought to myself, he then proceeded and called a customer by his name (who had just come in less th a 15 min ago) and handed him the pizza, I then asked with clear irritation in my voice as to what was going on and I was told by Bongane that he did not realise that my order was still pending at this
Thank you very much for taking the time to report your experience with our Tsakane Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Tsakane Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
