tT
tazmanrsa T
1 reviews | Active since Dec 2016
17 Jul 2019, 14:02
-10 Star rating for Debonairs Pizza The ZONE Rosebank
This is for Rosebank The Zone. I ordered a Pizza at 12H21 online ( Hi Hannes, Thank you for your order / Order # ***0 ). At 13H17 I phoned Customer care to inquire about the time my pizza will arrive, seeing that i only have 1 hour lunch. At 13H28 I phoned again to inquire. In both circumstances i was told that i will be contacted back soon. At 13H44 Brian (The Driver) showed up with my cold Pizzas, and when i inquired about him being so late he could not answer me. Seeing that my lunch was over i told him where to shove his pizza, as i am not paying for cold pizza i can not eat. It is now 13H57 and no one from the ZONE in Rosebank has phoned me. I feel a 1 star rating is way ti High for them...
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Debonairs Pizza's replyOfficial
21 Jul 2019, 15:12Hi Tazman
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply21 Jul 2019, 15:12
Official
Hi Tazman
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***