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puleng P

1 reviews | Active since Apr 2013

02 Dec 2015, 16:19

1 hrs waiting period

02 the second of December 2015 I went to debonair protea gardens , I ordered pop - itz ..I sat there for an hour waiting for a simple order ..mind you I was on work lunch time ..when I approached them I was told they were not even put in the oven...I had to cancel and go back to work ..cause an hour of my lunch was waiting and camping for nothing at debonairs. ...

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply03 Dec 2015, 09:56
Official
Hello BINARYK,

Thank you very much for taking the time to report your experience with our Protea Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)