1 reviews | Active since Jan 2015
1 hour of agony at the hands of Debonairs in Delft
On the 28/04/2018 I went to Debonairs in Delft and ordered Pizza. I usually wait for about 15 minutes for my order as Debonairs but this time I waited for about an hour. My Pizza was not prepared. It was only prepared when I enquired about it. I am really don't think this is the image Debonairs wants to send out to the public. Also, the staff at the Delft store really have a bad attitude. They are not helpful at all and are rude to customers.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***