1 reviews | Active since Dec 2016
1 Hour later and still no pizza.....
I went to Debonairs Sunningdale and ordered a pizza @19:39 and was told my pizza will be ready in 20min, I came back after 20min the orders was not ready I waited another 15min , then back to the cashier again to check and it’s was still not done an hour later after sitting and watching people who came after me receiving their orders I went back again to cashier, I then asked her to check for my order again, she came back saying that the kitchen staff didn’t get my order, that meant that I had to wait another 20min for my order. I then asked for my money back which she gave me. No apology whatsoever
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***