1 reviews | Active since Feb 2017

10 Feb 2017, 23:03

1 hour 30 min wait and bully manager

<p>Ordered a pizza from debonairs on kloof tonight.</p> <p> </p> <p>Was promised 35 minute wait time. After an hour I phoned to be told they've just left to deliver.</p> <p> </p> <p>Finally arrived after an hour and a half. I tell the delivery guy I don't want to pay. Manager phones me, tells a sob story about card machines blahblahblah. I don't care, he's the manager not me.</p> <p> </p> <p>Tell him I won't pay, he strong arms me and threatens to just call the delivery guy back (because the only reason you don't pay is if it's cold, but they keep it in warmers the whole time so they have an excuse to take forever). I finally give in and pay because I want pizza, now I feel bul****. </p> <p> </p> <p>Pizza was stale because it's been made an hour and a half earlier (obviously), chewy and average. I was promised a "complimentary side", which I'm sure i won't be able to order by itself because then I can't give them more money. </p> <p> </p> <p>Absolutely pathetic service. Wish I never ordered, will never order again, I'd much rather make my own, better, quicker and fun to make pizza, I feel bul**** by the manager, and generally disappointed with debonairs.</p> <p> </p> <p>I genuinely hope people see this as a legitimate reason not to get their pizza here.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply05 Jun 2017, 11:50
Official

Thank you very much for taking the time to report your experience with our Kloof branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)