MM
Mandy M
1 reviews | Active since Jul 2013
19 Feb 2016, 20:51
1 hour 20 minutes & still waiting.
I ordered 2 pizzas online at 19:21 & made the mistake of paying for them with my credit card. It is now 20:44 & the pizzas have still not arrived. I called the store twice & spoke to Candy only to be told that they can't get ahold of the driver because he's driving. Driving to where? So I call their Customer Care line only to hold for another 15 minutes. I'm not even hungry anymore. If I had not paid for it...I would send it back. Do not offer a delivery service when you cannot deliver. Epic fail.
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Debonairs Pizza's replyOfficial
22 Feb 2016, 11:37Hello Manda1989,
Thank you very much for taking the time to report your experience with our Blue Hills branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Blue Hills branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply22 Feb 2016, 11:37
Official
Hello Manda1989,
Thank you very much for taking the time to report your experience with our Blue Hills branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Blue Hills branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)