1 reviews | Active since Feb 2016
1 hour 20 min to deliver is not okay!
<p>I ordered on the app at 6:10pm on Friday 2 Sept from Kempton park. It arrived at my door at 7:30! And barely warm. The moment we took it out of the delivery box the sticker turned black. This is not okay!!!</p>
Thank you very much for taking the time to report your experience with our kempton park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our kempton park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Kempton Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Kempton Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
It seems you are going through a tick-box exercise. They phoned me (tick), apologised (tick) and then said that next time I should phone that person on that number and she'll make sure I get my order on time....what? I didn't know it was a special request. I thought it was suppose to be the standard! You guys need to learn about root cause analysis. Anyway so next the customer service guy phones to ensure the branch contacted me (tick) and asked whether I am sarisfied with the response (t.....oh?). Of course I wasn't. He then wanted to know whether they should escalate to management or can close it. I really don't see the point of proceeding, but then also don't involve me in your tick box process please. I have so many other pizza options to choose from.....
It seems you are going through a tick-box exercise. They phoned me (tick), apologised (tick) and then said that next time I should phone that person on that number and she'll make sure I get my order on time....what? I didn't know it was a special request. I thought it was suppose to be the standard! You guys need to learn about root cause analysis. Anyway so next the customer service guy phones to ensure the branch contacted me (tick) and asked whether I am sarisfied with the response (t.....oh?). Of course I wasn't. He then wanted to know whether they should escalate to management or can close it. I really don't see the point of proceeding, but then also don't involve me in your tick box process please. I have so many other pizza options to choose from.....