MA
Melissa A
1 reviews | Active since Mar 2012
14 Apr 2016, 20:42
1.5 hours and still no delivery!!!
Ordered one very simple pizza at 19:00 on 13 April for delivery. 20:30 still no pizza delivered to me. I called Debonairs Parkmore to enquire, the lady apologized but not much else. I cancelled my order at 20:40, at which stage (an hour and 40 minutes after ordering), the pizza still had not been delivered. Incredibly disappointing, very poor service, and complete disregard for your customers.
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Debonairs Pizza's replyOfficial
15 Apr 2016, 10:07Hello Melissa2406,
Thank you very much for taking the time to report your experience with our Parkmore branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Parkmore branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply15 Apr 2016, 10:07
Official
Hello Melissa2406,
Thank you very much for taking the time to report your experience with our Parkmore branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Parkmore branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)