0 rating to Debonairs Pizza customer service at all angles

Worst Customer service ever, My wife placed an order at Debonairs Pizza in Jabulani mall and all was processed. the order was placed at 17h45 and the order came in at 19h01, I am 5min away from them there worse part the Pizza was not well cooked which is something I was not happy about. i sent email to the head office. they responded after 5 days telling me the store manager will be in contact soon, which he never contacted me..