Service Appalling!

i went into agreement with DC experts in November 2019 in order to get my finances in order and to refrain from taking any more credit. Application was done on watsapp by Reagan who was friendly at first but later could not assist me with anything further.

In April 4th 2020 i sent Reagan a cancellation request as i was venturing into new business. I got no response from Reagan. I didnt follow up then, hoping someone would eventually get back to me. In August i got a final letter of demand for me to sign documents to be submitted to the high court so that my name can be legally under debt review. i did not sign anything because i initially wanted to cancel the agreement.

i then spoke to Mandisa Klass on watsapp to make her aware of this, she then confirmed my account manager Chantel would contact me. each time i remind her, she becomes impatient with me yet its my money that's being debited here. its been over 4 weeks waiting for this call, when i call in myself I'm told Chantel will call me back. This is costing me my business, but no one will understand because they are not in my shoes.

I'm now in the process of taking this to the ombud as i regret going into agreement with them. DC experts are friendly at first, but once you require proper service from them everyone turns into a monster and no one is willing to assist you. They forget that there's a person behind that position they're in.