Pathetic service, false hope, leading to more debt worries!!!

Good day My name is Angelique Turner- complaining regarding the false information sold to me by DC Experts. I was contacted regarding possible assistance with a reduction of my personal loan instalment with Capitec, I fully understood that by initiating the process, that I will be under debt review.I was advised that DC experts would assist in renogotiating my interest rate with Capitec, I was very explicit in expressing that I did not want my loan term of 17 months at the time to be affected. I was reassured that the term would not be affected only the interest rate, thus decreasing the instalment. I completed forms and signed a new debit order form. I was also advised that a debit order of R3000 would be deducted, to cover the cost with DC Experts and that my debtor would be paid asof the second month.I have requested that the debt counsellor furnish me my new agreement with the revised rate, the 3rd d/o has been deducted and to date this has not been received. I have requested a detailed breakdown as tos how the money has been distributed, on several occasions and still to date this has not been received.Capitec is now sending messages indicating payments have not been received, this is an indication that my money is not being distributed to be debtor.I have previously to the best of my ability ensured that my loan account was serviced, and now I am not sure if this account will ever be settled. DC experts are failing to give me my new loan agreement and breakdown, I have also not signed anything to affect any of the changes. Attached is the only correspondence received, and to date I have not spoken to my debt counsellor assigned, Jenny Rossouw NCRDC:3560Kindly assist in the above matter. Regards,Angelique Turner Naidoo