KH
Kay H
1 reviews | Active since Mar 2021
06 Apr 2021, 07:33
NOT HAPPY AT ALL WITH SERVICE
Hi, I have been contacted after I wrote my last review but received my account for the month and it's gone up another again. Example, my account started with R10000 three years ago, to date it's R12000. My account has not come down at all but has been increasing and only once I email or call I get a message they going to escalate it or their accounts is still busy with it, this all after enquiring more than a year ago. Money is deducted religiously for 3 years plus, this is not fair. Who is going to pay these accounts? As it's not if I have not been paying, this is a debit order. Why must I be paying for others mistakes that was not following up or not sorting out the paperwork properly. This was your job to give good service but now it is just making life worse than where it started .
Helpful (0)
Replies (7)0
Replies (7)
DC Experts's replyOfficial
06 Apr 2021, 20:04Dear Kay
Thank you for bringing to our attention. I am escalating your query to a Manager to investigate and resolve. They will be in touch with you tomorrow.
Kind regards
DC Experts Team
Thank you for bringing to our attention. I am escalating your query to a Manager to investigate and resolve. They will be in touch with you tomorrow.
Kind regards
DC Experts Team
DC Experts's reply06 Apr 2021, 20:04
Official
Dear Kay
Thank you for bringing to our attention. I am escalating your query to a Manager to investigate and resolve. They will be in touch with you tomorrow.
Kind regards
DC Experts Team
Thank you for bringing to our attention. I am escalating your query to a Manager to investigate and resolve. They will be in touch with you tomorrow.
Kind regards
DC Experts Team
DC Experts's replyOfficial
07 Apr 2021, 10:24Dear Kay
Trust you are well.
We understand your frustration and sincerely apologize for the delays. We have prioritized your query in order to reach a positive resolution as soon as possible.
We are currently in constant communication with your credit providers, and have logged a formal balance dispute. This process can take some time, as all the relevant documents has to be reviewed and the balances recalculated and reworked. The current status is we’re awaiting the outcome of the above from your credit providers, but please know that we are following up with them on a regular basis.
We know you have been patient thus far, and will appreciate if you can afford us the opportunity to further address your query in order to achieve an amicable solution.
We will be in touch as soon as we have an update but please feel free to contact us anytime if you need clarity on anything.
Kind Regards
The DC Experts Team
Trust you are well.
We understand your frustration and sincerely apologize for the delays. We have prioritized your query in order to reach a positive resolution as soon as possible.
We are currently in constant communication with your credit providers, and have logged a formal balance dispute. This process can take some time, as all the relevant documents has to be reviewed and the balances recalculated and reworked. The current status is we’re awaiting the outcome of the above from your credit providers, but please know that we are following up with them on a regular basis.
We know you have been patient thus far, and will appreciate if you can afford us the opportunity to further address your query in order to achieve an amicable solution.
We will be in touch as soon as we have an update but please feel free to contact us anytime if you need clarity on anything.
Kind Regards
The DC Experts Team
DC Experts's reply07 Apr 2021, 10:24
Official
Dear Kay
Trust you are well.
We understand your frustration and sincerely apologize for the delays. We have prioritized your query in order to reach a positive resolution as soon as possible.
We are currently in constant communication with your credit providers, and have logged a formal balance dispute. This process can take some time, as all the relevant documents has to be reviewed and the balances recalculated and reworked. The current status is we’re awaiting the outcome of the above from your credit providers, but please know that we are following up with them on a regular basis.
We know you have been patient thus far, and will appreciate if you can afford us the opportunity to further address your query in order to achieve an amicable solution.
We will be in touch as soon as we have an update but please feel free to contact us anytime if you need clarity on anything.
Kind Regards
The DC Experts Team
Trust you are well.
We understand your frustration and sincerely apologize for the delays. We have prioritized your query in order to reach a positive resolution as soon as possible.
We are currently in constant communication with your credit providers, and have logged a formal balance dispute. This process can take some time, as all the relevant documents has to be reviewed and the balances recalculated and reworked. The current status is we’re awaiting the outcome of the above from your credit providers, but please know that we are following up with them on a regular basis.
We know you have been patient thus far, and will appreciate if you can afford us the opportunity to further address your query in order to achieve an amicable solution.
We will be in touch as soon as we have an update but please feel free to contact us anytime if you need clarity on anything.
Kind Regards
The DC Experts Team
KH
Kay H's updateReviewer Update
08 Apr 2021, 09:56Dear DC
I don't think you are acknowledging my frustrations. This is the 3rd year an I have been paying but not even a ripple is shown in my accounts. How only now is it being reviewed, if the date I signed up it was confirmed it was reviewed an all was in order. Now you are telling me you have to review again and I have to start again from scratch with an escalated amount of which I started? Again, who's mistake is this if everything was done as you requested, why am I being held liable for this?
I don't think you are acknowledging my frustrations. This is the 3rd year an I have been paying but not even a ripple is shown in my accounts. How only now is it being reviewed, if the date I signed up it was confirmed it was reviewed an all was in order. Now you are telling me you have to review again and I have to start again from scratch with an escalated amount of which I started? Again, who's mistake is this if everything was done as you requested, why am I being held liable for this?
KH
Kay H's update08 Apr 2021, 09:56
Reviewer Update
Dear DC
I don't think you are acknowledging my frustrations. This is the 3rd year an I have been paying but not even a ripple is shown in my accounts. How only now is it being reviewed, if the date I signed up it was confirmed it was reviewed an all was in order. Now you are telling me you have to review again and I have to start again from scratch with an escalated amount of which I started? Again, who's mistake is this if everything was done as you requested, why am I being held liable for this?
I don't think you are acknowledging my frustrations. This is the 3rd year an I have been paying but not even a ripple is shown in my accounts. How only now is it being reviewed, if the date I signed up it was confirmed it was reviewed an all was in order. Now you are telling me you have to review again and I have to start again from scratch with an escalated amount of which I started? Again, who's mistake is this if everything was done as you requested, why am I being held liable for this?
DC Experts's replyOfficial
08 Apr 2021, 10:16Dear Kay H
Thank you for your response.
When we are saying the account is being reviewed, we are referring to a balance dispute that has been submitted and asking you to afford us the time for this to be completed.
Kind Regards
The DC Experts Team
Thank you for your response.
When we are saying the account is being reviewed, we are referring to a balance dispute that has been submitted and asking you to afford us the time for this to be completed.
Kind Regards
The DC Experts Team
DC Experts's reply08 Apr 2021, 10:16
Official
Dear Kay H
Thank you for your response.
When we are saying the account is being reviewed, we are referring to a balance dispute that has been submitted and asking you to afford us the time for this to be completed.
Kind Regards
The DC Experts Team
Thank you for your response.
When we are saying the account is being reviewed, we are referring to a balance dispute that has been submitted and asking you to afford us the time for this to be completed.
Kind Regards
The DC Experts Team
KH
Kay H's updateReviewer Update
17 May 2021, 13:49Dear DC
Another month has passed since my last comment and nothing has changed on my account. It's been almost a year again since you informed me this will be sorted but you still taking the same payments, same day deductions and my account is still not decreasing. Again, who is liable for these accounts increasing? I have done everything your business have asked and you guys are giving me the runaround an i have to contact your offices and hear the same thing all the time. My airtime, my concern, does not affect you all, as you getting the payment from me holding my end and you all just sitting and no management have made contact to give feedback or some one with information. When I do contact your office Carol just say the same thing you post, you busy with it and I must give her a few days. I gave her that how much times and still no call. It's been over a week again. You can't be that *********** to check for a year who is going to square up and who is liable for the mistakes made on my account
Another month has passed since my last comment and nothing has changed on my account. It's been almost a year again since you informed me this will be sorted but you still taking the same payments, same day deductions and my account is still not decreasing. Again, who is liable for these accounts increasing? I have done everything your business have asked and you guys are giving me the runaround an i have to contact your offices and hear the same thing all the time. My airtime, my concern, does not affect you all, as you getting the payment from me holding my end and you all just sitting and no management have made contact to give feedback or some one with information. When I do contact your office Carol just say the same thing you post, you busy with it and I must give her a few days. I gave her that how much times and still no call. It's been over a week again. You can't be that *********** to check for a year who is going to square up and who is liable for the mistakes made on my account
KH
Kay H's update17 May 2021, 13:49
Reviewer Update
Dear DC
Another month has passed since my last comment and nothing has changed on my account. It's been almost a year again since you informed me this will be sorted but you still taking the same payments, same day deductions and my account is still not decreasing. Again, who is liable for these accounts increasing? I have done everything your business have asked and you guys are giving me the runaround an i have to contact your offices and hear the same thing all the time. My airtime, my concern, does not affect you all, as you getting the payment from me holding my end and you all just sitting and no management have made contact to give feedback or some one with information. When I do contact your office Carol just say the same thing you post, you busy with it and I must give her a few days. I gave her that how much times and still no call. It's been over a week again. You can't be that *********** to check for a year who is going to square up and who is liable for the mistakes made on my account
Another month has passed since my last comment and nothing has changed on my account. It's been almost a year again since you informed me this will be sorted but you still taking the same payments, same day deductions and my account is still not decreasing. Again, who is liable for these accounts increasing? I have done everything your business have asked and you guys are giving me the runaround an i have to contact your offices and hear the same thing all the time. My airtime, my concern, does not affect you all, as you getting the payment from me holding my end and you all just sitting and no management have made contact to give feedback or some one with information. When I do contact your office Carol just say the same thing you post, you busy with it and I must give her a few days. I gave her that how much times and still no call. It's been over a week again. You can't be that *********** to check for a year who is going to square up and who is liable for the mistakes made on my account
DC Experts's replyOfficial
17 May 2021, 14:10Dear Kay H
Trust you are well.
We understand your need for this query to be resolved as soon as possible. Your matter has been escalated to the head of the debt review dept. at RCS and we hoping to have feedback and results very soon.
We will be in contact soon.
Kind Regards
The DC Experts Team
Trust you are well.
We understand your need for this query to be resolved as soon as possible. Your matter has been escalated to the head of the debt review dept. at RCS and we hoping to have feedback and results very soon.
We will be in contact soon.
Kind Regards
The DC Experts Team
DC Experts's reply17 May 2021, 14:10
Official
Dear Kay H
Trust you are well.
We understand your need for this query to be resolved as soon as possible. Your matter has been escalated to the head of the debt review dept. at RCS and we hoping to have feedback and results very soon.
We will be in contact soon.
Kind Regards
The DC Experts Team
Trust you are well.
We understand your need for this query to be resolved as soon as possible. Your matter has been escalated to the head of the debt review dept. at RCS and we hoping to have feedback and results very soon.
We will be in contact soon.
Kind Regards
The DC Experts Team
KH
Kay H's updateReviewer Update
22 Jun 2021, 09:46Dear DC, it's been a while and no feedback. Why should I be requesting answers all the time. I received 2 sms this morning my accounts us in arrears and I have to contact you guys with my airtime otherwise my contract will be terminated. WHAT ARE YOU GUYS DOING ABOUT THIS, ITS BECOMING FRUSTRATING AND YOU GUYS ARE MAKING MY LOOK WORSE THAN EVER. I have been patient for more than a year and this is the service you render?
KH
Kay H's update22 Jun 2021, 09:46
Reviewer Update
Dear DC, it's been a while and no feedback. Why should I be requesting answers all the time. I received 2 sms this morning my accounts us in arrears and I have to contact you guys with my airtime otherwise my contract will be terminated. WHAT ARE YOU GUYS DOING ABOUT THIS, ITS BECOMING FRUSTRATING AND YOU GUYS ARE MAKING MY LOOK WORSE THAN EVER. I have been patient for more than a year and this is the service you render?