Naydene from DC Experts spoke to me like I am a ******* she even raised her tone to such a point where I had to hangup my phone

I am not happy with the way DC Experts handling my issues I asked them to cancel or to remove me from debt review since I wasn't failing to pay my debt before, and they just refused, during December I asked them nicely to email me my distribution statement and I was told that December statements aren't available yet, now is January and I haven't received the January one as well, Naydene called me the portfolio manager and the conversation went sour where she told me that I can't be able to cancel and why did I accept to be assisted by them at the first place