Disgusted in the poor service

I signed up with DC Experts in the beginning of the year, the worst mistake I could have made.

For a few months they deducted my monthly installments, however I have been receiving numerous statements from them of funds being paid to loans I do not even have which is btw allocated in the statements I received from them.

I questioned this with them and no one could advise where those funds were allocated to or whether this has been rectified. On the 7th of October I sent their consultant Chantele and their legal representative a lengthy email advising I want to cancel this policy with them, as firstly my funds are being allocated to loans I do not have, no one can give me an indication until when my premiums will be paid to them and the lack of service from these people are pathetic. You pay them an admin fee monthly in your installment and they can't even provide a service you pay for.

In the same email dated the 7th of October I also advised them and their legal representative that I have not completed their affidavit for the court order for my debt review and therefore I want to cancel with DC experts.I advised them I will take full responsibility for my repayments on my accounts, I have also contacted the banks who I need to repay and confirmed this process. In the first place this matter never went to court therefore there is no judgement.

I have requested a response within 7 working days, which I would believe is sufficient for any financial institution to provide you with feedback. Since then I have sent them two follow up emails, which to date I have still not received any feedback. Previously I have also advised them I will be reporting this matter to the Ombudsman, we have these institutions that are to help their clients but instead rip them off even further.

Today I sent them an email requesting a letter confirming they are aware of this complaint/cancellation request I sent via email, for this to be submitted to the ombudsman, if this is not received within 14 working days I will be submitting this without the required letter.

This is the worst service you could ask for from a financial insitution, where you ask to speak to a senior or manager and simply get an answer of send an email or there is no one available. What is the use in sending an email to an insitution that does not know how to respond to their communication received.

I would not recommend this intitution to anyone they simply rip you off, make you pay for a service which they do not render, believe me making a few payments to the bank monthly would not even amount to a third of the admin fees they charge.

I am disgusted in the service provided by DC experts and the lack of care and communication they have towards their clients, however they know very well how to continue deducting payments from your bank account on a monthly basis