Dc experts not honoring commitmemts

We joined Dc experts a few months ago. We have an overdraft connected to our bank acc. For months now we have phoned our counselor and also another lady trying to explain that when they (dc experts) do the payments that it goes into acc and overdraft do not get paid. We want to close our fnb acc also as it takes uo over R300 per month for bank charges and we dont use this acc anymore. Dc experts keep promising that they will phone fnb regarding this and to seperate the overdraft. Its been months now. Every time they promise feedback but NEVER get back to us. Yet another debit order has gone off WITHOUT our issue being resolved. We get phone calls saying that agreement does not get honored. We phone dc expertz every time with NO results. This is pathetic. Im starting to wonder if it was a good idea to join them!!