DC experts HORRIBLE Customer Service!

I am very disappointed and quite upset with the lack of customer service and lack of telephone etiquette that I have been experiencing from DC experts and its consultants Chantel and Akeetha. I have been requesting that DC experts remove me from debt counselling as I have settled my accounts and not indebted anymore. Called, email, sms'd requesting this, I keep getting told that Chantel (my portfolio manager) will call me back, I've been waiting for the 15mins that Akeetha advised I'd be called back on it's been well over 2hrs still nothing. When you wanted my business and were benefiting from debiting my account everything was quick, now that I want to be removed off Debt Counselling I am being taken from pillar to post and given the run around. I regret the day I accepted your assistance DC experts. I hope others learn from my horrible experience and DON'T accept any of your assistance, You don't have your customers best interest at heart! Highly disappointed!!!