AM
Abram M
1 reviews | Active since Oct 2019
16 Oct 2019, 11:12
Dc Expect Bad Service
I signed up with Dc expect 3years ago, I owed Standard Bank R16000 on my credit card, to date my account is sitting on R14325.00....this means all this years they only paid R1675 to standard bank, I contacted Daveshia & Bernice (Mngr)on 12Aprial19 to rectify this account.. Now i want to settle my account and i was told that my outstanding balance is R14325.00 while i already paid them more than R10000. The consultant Shaheeda tell me that there is nothing they can do on the other hand they dont want me to talk to the manager (Bernice) no one is willing to help. All they say i must continue paying but for how long
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DC Experts's replyOfficial
16 Oct 2019, 14:43Good Day Abram M
Trust you are well and thank you for bringing your concerns under our attention.
Your above query was addressed in June this year already and we've explained the situation on the Standard Bank account mentioning that your three other accounts including your asset has been receiving a higher distribution as the interest negotiated is higher than the Standard Bank account in question, once these accounts are settled those portions will be redistributed to the Standard Bank account and then you'll start seeing a faster reduction in the outstanding balance. Again you can't take the amount you've paid since start of debt review and deduct it from your outstanding balance as there is interest and charges due on each of your accounts.
Since inception of debt review you've settled two of your unsecured debt accounts and seen a massive reduction on your asset. We understand that you want to settle the Standard Bank account in question and have requested a settlement discount on the account for you but you will need to allow us the turnaround time to supply the feedback as we need to adhere to the banks requirements. Since June this year you've only reach out to us again within this week and we are asking you to please afford us the opportunity to resolve your query.
We hope you find the above in order.
Kind Regards
The DC Experts Team
Trust you are well and thank you for bringing your concerns under our attention.
Your above query was addressed in June this year already and we've explained the situation on the Standard Bank account mentioning that your three other accounts including your asset has been receiving a higher distribution as the interest negotiated is higher than the Standard Bank account in question, once these accounts are settled those portions will be redistributed to the Standard Bank account and then you'll start seeing a faster reduction in the outstanding balance. Again you can't take the amount you've paid since start of debt review and deduct it from your outstanding balance as there is interest and charges due on each of your accounts.
Since inception of debt review you've settled two of your unsecured debt accounts and seen a massive reduction on your asset. We understand that you want to settle the Standard Bank account in question and have requested a settlement discount on the account for you but you will need to allow us the turnaround time to supply the feedback as we need to adhere to the banks requirements. Since June this year you've only reach out to us again within this week and we are asking you to please afford us the opportunity to resolve your query.
We hope you find the above in order.
Kind Regards
The DC Experts Team
Best regards,
DC Experts's reply16 Oct 2019, 14:43
Official
Good Day Abram M
Trust you are well and thank you for bringing your concerns under our attention.
Your above query was addressed in June this year already and we've explained the situation on the Standard Bank account mentioning that your three other accounts including your asset has been receiving a higher distribution as the interest negotiated is higher than the Standard Bank account in question, once these accounts are settled those portions will be redistributed to the Standard Bank account and then you'll start seeing a faster reduction in the outstanding balance. Again you can't take the amount you've paid since start of debt review and deduct it from your outstanding balance as there is interest and charges due on each of your accounts.
Since inception of debt review you've settled two of your unsecured debt accounts and seen a massive reduction on your asset. We understand that you want to settle the Standard Bank account in question and have requested a settlement discount on the account for you but you will need to allow us the turnaround time to supply the feedback as we need to adhere to the banks requirements. Since June this year you've only reach out to us again within this week and we are asking you to please afford us the opportunity to resolve your query.
We hope you find the above in order.
Kind Regards
The DC Experts Team
Trust you are well and thank you for bringing your concerns under our attention.
Your above query was addressed in June this year already and we've explained the situation on the Standard Bank account mentioning that your three other accounts including your asset has been receiving a higher distribution as the interest negotiated is higher than the Standard Bank account in question, once these accounts are settled those portions will be redistributed to the Standard Bank account and then you'll start seeing a faster reduction in the outstanding balance. Again you can't take the amount you've paid since start of debt review and deduct it from your outstanding balance as there is interest and charges due on each of your accounts.
Since inception of debt review you've settled two of your unsecured debt accounts and seen a massive reduction on your asset. We understand that you want to settle the Standard Bank account in question and have requested a settlement discount on the account for you but you will need to allow us the turnaround time to supply the feedback as we need to adhere to the banks requirements. Since June this year you've only reach out to us again within this week and we are asking you to please afford us the opportunity to resolve your query.
We hope you find the above in order.
Kind Regards
The DC Experts Team
Best regards,
DC Experts's replyOfficial
17 Oct 2019, 14:08Good Day Abram M.
Trust you are well.
Please check your emails as we've sent you a discounted settlement letter for your Standard Bank account.
Regards
The DC Experts Team
Trust you are well.
Please check your emails as we've sent you a discounted settlement letter for your Standard Bank account.
Regards
The DC Experts Team
Best regards,
DC Experts's reply17 Oct 2019, 14:08
Official
Good Day Abram M.
Trust you are well.
Please check your emails as we've sent you a discounted settlement letter for your Standard Bank account.
Regards
The DC Experts Team
Trust you are well.
Please check your emails as we've sent you a discounted settlement letter for your Standard Bank account.
Regards
The DC Experts Team
Best regards,