SG
Selisha G
1 reviews | Active since Sept 2019
13 Sept 2019, 16:54
Bad service
They are extremely unprofessional. I needed help with reducing my installment. A lady by the name of shantal was rude and she didn't know what she was telling me . Carol was another consultant that told me my installment will be over 1 year of the amount R1800.00 then they tell me it's 20 months and I need to pay more if I want it to be one year. They extremely unprofessional and I feel I am being ****med I want to cancel this and I want to pay my accounts on my own. I'm extremely unhappy.
Helpful (0)
Replies (3)0
Replies (3)
DC Experts's replyOfficial
14 Sept 2019, 07:15Good Day Selisha G
Trust you are well.
Thank you for bringing your concerns under our attention, we would like to investigate the allegation and come to an amicable solution.
A manager will be contact with you as soon as possible with a amicable solution.
Regards
The Dc Experts Team
Trust you are well.
Thank you for bringing your concerns under our attention, we would like to investigate the allegation and come to an amicable solution.
A manager will be contact with you as soon as possible with a amicable solution.
Regards
The Dc Experts Team
DC Experts's reply14 Sept 2019, 07:15
Official
Good Day Selisha G
Trust you are well.
Thank you for bringing your concerns under our attention, we would like to investigate the allegation and come to an amicable solution.
A manager will be contact with you as soon as possible with a amicable solution.
Regards
The Dc Experts Team
Trust you are well.
Thank you for bringing your concerns under our attention, we would like to investigate the allegation and come to an amicable solution.
A manager will be contact with you as soon as possible with a amicable solution.
Regards
The Dc Experts Team
SG
Selisha G's updateReviewer Update
16 Sept 2019, 11:39Hi
I received a call from Denise she did apologize and is willing to assist with the matter. Thank you
I received a call from Denise she did apologize and is willing to assist with the matter. Thank you
SG
Selisha G's update16 Sept 2019, 11:39
Reviewer Update
Hi
I received a call from Denise she did apologize and is willing to assist with the matter. Thank you
I received a call from Denise she did apologize and is willing to assist with the matter. Thank you
DC Experts's replyOfficial
16 Sept 2019, 11:54Good Day Selisha G.
Trust you are well and thank you for your time this morning.
As discussed we have investigated the matter and in light of the outcome we have found that the staff in question wasn't being rude but due to the nature of the call the content being discussed caused frustration and misunderstanding, and we apologize for this. I've assigned you with a new contact person at our company and will keep you posted on the outcome with the credit providers.
We trust you find the above in order.
Kind Regards
The DC Experts Team
Trust you are well and thank you for your time this morning.
As discussed we have investigated the matter and in light of the outcome we have found that the staff in question wasn't being rude but due to the nature of the call the content being discussed caused frustration and misunderstanding, and we apologize for this. I've assigned you with a new contact person at our company and will keep you posted on the outcome with the credit providers.
We trust you find the above in order.
Kind Regards
The DC Experts Team
DC Experts's reply16 Sept 2019, 11:54
Official
Good Day Selisha G.
Trust you are well and thank you for your time this morning.
As discussed we have investigated the matter and in light of the outcome we have found that the staff in question wasn't being rude but due to the nature of the call the content being discussed caused frustration and misunderstanding, and we apologize for this. I've assigned you with a new contact person at our company and will keep you posted on the outcome with the credit providers.
We trust you find the above in order.
Kind Regards
The DC Experts Team
Trust you are well and thank you for your time this morning.
As discussed we have investigated the matter and in light of the outcome we have found that the staff in question wasn't being rude but due to the nature of the call the content being discussed caused frustration and misunderstanding, and we apologize for this. I've assigned you with a new contact person at our company and will keep you posted on the outcome with the credit providers.
We trust you find the above in order.
Kind Regards
The DC Experts Team