Some of the Country's Best Customer Service!

I had several issues with my service over the past month. I know that it wasnt their fault, but I had a technical issue and another (odd) issue that stemmed from what I was told by a different service representative. A technical issue I was able to take care, that was my own hardware that caused the issue. The other issue came to be after two representatives told me two different things because of a misunderstanding. One of the representatives I think misdiganosed the problem. They couldn't fix the issue and told me wrong information made everything worse. They might have been new, I do not know. I was then lucky enough to speak with a rep. She was an absolute delight to email. Yes, that's easy to say because she was able to fix my issue, but she was genuinely excited to help me out it felt like. She seemed to actully enjoy the work she does. I've worked in customer service for around 8 years at several different places and I can tell you for certain she is in the top 1% at what she does. Having someone who is knowledgeable at what they do, empathetic to people's issues, and genuinely happy to do it all is the rarest thing I've seen.