Health systems failure

Took my son to the clinic today. I've been here since around 13:00 and it's now 23:22 and I'm still here. There's no matron, no is saying to us. The stuff is rude, there's only one doctor who's also rude. She went to another room and literally stayed there for almost an hour with saying. What's the meaning of emergency if they can't help a person who can't even walk properly because of whatever they're feeling. My son has been having severe stomach cramps the whole day. He can't walk properly nor swallow any any which then makes him more weak. Please kindly get to the bottom of this I'm so broken.