Appalling Customer Service

Placed an online order. I opted for a courier service which cost additional. The order was placed on a Thursday. During the process one is advised that they will send through their banking details as soon as possible. On Friday afternoon I had to contact them requesting their banking details. Only then did they provide me with the relevant details.

This is their reply after everything was paid on Friday, " I will send you a mail with the tracking number as soon as possible ". It is now the next Friday and still no tracking number. I even asked them to reverse the courier charge so that I can arrange it myself. Not a single response.

After I phoned them the only reply that I ever get is that "we are inundated with customers and orders, we cannot keep up". During the phone calls trying to get to the right people they did not sound to busy, just very confused.

I would not recommend using this business, they take, 1st, 2nd and 3rd position for the worst service. Rather spend your money somewhere else. Shootingstuff gave excellent service and they do not charge you extra for couriers when your order is over a certain value.