Bad service

On the 11th November 2020 I bought a Defy water dispenser fridge. The agent who was helping is Walter***).

I was promised to get feed back the following monday,but no one ever contacted me to tell if it has been approve or not. On the 27 November I wrote am email to the manager Walter told me to e-mail my relevant documents to (***) who responded imidietly requesting her subcoordinates to attend this matter.

I waited but no one had guards to call . Then when I receive my December payslip it shows that they started deducting payments for it,but I dont even know how much and how long am I going to pay. The reason why I bought that fridge was because the one i have is no longer functionally. I had throw away lot of food . I had to send another email on the 23Deceber2020 to cancel the contract and reverse my money so i can buy fridge some where, but no one ever responded.

What hurt me most i am buying grosary and get rotten while i am paying for fridge which is not in my posotion. Kindly help me .i never expirience such a bad service.

Please find all the proofs attachments