Poor service!

I have been with Dashfibre from beginning of this year, my account is up to date. And today I get a very vague email saying they have decided to part ways with metrofibre and I must contact metrofibre to be put back online, metrofibre knows nothing on this, I don't have a contract with metrofibre but with dashfibre. I have been holding to speak to someone at dashfibre for 3 hours and no response, emails not being answered. What happens to my money that I have paid for the month for a service I currently do not have. To think I referred people to this company. DO NOT USE THEM!