BR
Bonisile R
1 reviews | Active since Jul 2018
20 May 2021, 15:08
Horrid service. Stay away from them
This company is a sham of an ISP. For weeks and weeks I’ve asked them to assist via email and spent over R400 to spend in airtime and no one picks up or they put you on hold then hang up. When I finally say I want to leave then only they contact me to tell me if I leave I’ll owe them R1999. So if you have time to threaten me and time to send me invoices why can’t you solve my problem?
They changed my wifi name remotely and removed the password at my parent’s house so now anyone in the street logs in not to mention the huge security risk this puts my parents in.
Helpful (0)
Replies (3)0
Replies (3)
Dashfibre's replyOfficial
21 May 2021, 11:37Good Day Bonisile,
As per our T's&C's, There is a cancellation fee if cancelled within the first 6 months, as well as the risks involved with resetting your router. Attempts to contact you via email and telephone were also unsuccessful. Please let us know how we may assist further.
As per our T's&C's, There is a cancellation fee if cancelled within the first 6 months, as well as the risks involved with resetting your router. Attempts to contact you via email and telephone were also unsuccessful. Please let us know how we may assist further.
Dashfibre's reply21 May 2021, 11:37
Official
Good Day Bonisile,
As per our T's&C's, There is a cancellation fee if cancelled within the first 6 months, as well as the risks involved with resetting your router. Attempts to contact you via email and telephone were also unsuccessful. Please let us know how we may assist further.
As per our T's&C's, There is a cancellation fee if cancelled within the first 6 months, as well as the risks involved with resetting your router. Attempts to contact you via email and telephone were also unsuccessful. Please let us know how we may assist further.
BR
Bonisile R's updateReviewer Update
21 May 2021, 11:42Lies
Show me when either myself or my parents were called? Show me evidence of when someone attempted to email to so see how to resolve it because all I got was emails telling me the matter was resolved or closed. How condescending is this? Why on earth would I keep calling if people are attempting to call me? Lies man. Sies.
Show me when either myself or my parents were called? Show me evidence of when someone attempted to email to so see how to resolve it because all I got was emails telling me the matter was resolved or closed. How condescending is this? Why on earth would I keep calling if people are attempting to call me? Lies man. Sies.
BR
Bonisile R's update21 May 2021, 11:42
Reviewer Update
Lies
Show me when either myself or my parents were called? Show me evidence of when someone attempted to email to so see how to resolve it because all I got was emails telling me the matter was resolved or closed. How condescending is this? Why on earth would I keep calling if people are attempting to call me? Lies man. Sies.
Show me when either myself or my parents were called? Show me evidence of when someone attempted to email to so see how to resolve it because all I got was emails telling me the matter was resolved or closed. How condescending is this? Why on earth would I keep calling if people are attempting to call me? Lies man. Sies.
Dashfibre's replyOfficial
21 May 2021, 14:52Good Day Bonisile,
Email communication was sent on both 5th and 10th May, with information to assist with the issue you were experiencing. It was also noted on email that on the 10th May that attempts of telephonic contact were unsuccessful. May we get an agent to contact you to assist further?
Email communication was sent on both 5th and 10th May, with information to assist with the issue you were experiencing. It was also noted on email that on the 10th May that attempts of telephonic contact were unsuccessful. May we get an agent to contact you to assist further?
Dashfibre's reply21 May 2021, 14:52
Official
Good Day Bonisile,
Email communication was sent on both 5th and 10th May, with information to assist with the issue you were experiencing. It was also noted on email that on the 10th May that attempts of telephonic contact were unsuccessful. May we get an agent to contact you to assist further?
Email communication was sent on both 5th and 10th May, with information to assist with the issue you were experiencing. It was also noted on email that on the 10th May that attempts of telephonic contact were unsuccessful. May we get an agent to contact you to assist further?