1 reviews | Active since Nov 2020
Dashfibre unceremoniously disconnects its entire MetroFibre linked client base
I made payment this morning (1 Dec 2021) for my monthly fibre connection. Received an email at 14h55 that afternoon that they are no longer partnered with Metrofibre (no signature, name or telephone number in the email) and I, their client, must call MetroFibre to get reconnected. Within the next hour my line had been disconnected by Dashfibre. ********** action from a company that calls itself "The People's ISP". This was also the FIRST communication I received from them wrt to them dropping MF, despite their email subject reading "Metrofibre Update". Had I known about this earlier I would have already dealt with it and switched elsewhere (and not paid the fee in advance!) MetroFibre wehn i called them had no idea why but attempted to help me get my line released by DashFibre. It has taken me 7 days to get my line released by Dashfibre back to MetroFibre and get another ISP to activate me. Not one email, not one phone call in response to my calls for help. I am still waiting for my monthly fee to be refunded. Day 8 now. It would appear they were bought out by RSAWeb based on my chat with them when attempting to find a new ISP. That is no way to treat loyal paid up customers.
