Dashfibre and RSAWEB "migration"

I have used this internet service provider for about a year. I have manually paid into their account and my aim was not to pay for 2 months as i was always putting in a bit extra to accumulate a credit. Low and behold the 26th November i receive a call that dashfibre ia migrating to rsaweb and i must complete a form which they will email me. I don't receive the email. I call rsa web they provide me information that's to the like of follow the prompts on a link they send me The link though is just a normal form to start up with rsaweb, no Migration form as they called it.

RSAWEB now wants to bill me for this month calling it a summer promo however i have a credit which is well over a R1000.

I call rsaweb they say they habe no history of me with dashfibre but they know of the migration. I must call dashfibre. Dashfibre who only has one fone number doesn't answer their calls.

Rsaweb taking no ownership wont credit me my money.

So they coerced me into some form of a contract with them of which i expected to be a month to month contract.

Rsaweb is also not of any help as constantly please hold please wait we will get someone to call you. Which is not happening and of they do call they calling with no information that helps my cause. Where is my money?

And what **** is being run with dashfibre and rsaweb?

I want my money back.