1 reviews | Active since Apr 2021
Bad support
new customer that ordered fibre over a month ago, they had a problem with vumatel which i understand, however technicians came and im still not online, support keeps promising ill be online in 48hours every 2 days the same message, ill be online in 48 hours, its been over 30 days and im still not online. when i call them on a weekend the phone always just rings constantly, every weekend the same thing. i call then 2 hours later they call me back, and nick speaks gibberish over the phone pretending to do something to help u but u never get helped. nick advised that the new fault was escalated to vumatel on saturday but then bernard emails on monday only after i logged another ticket to say it was only done on monday. nick is useless and so it seems is dashfibre. im moving before it even starts
Everything was done in an attempt to resolve your issue as timely as possible and unfortunately we have been waiting on Vumatel to resolve this issue on their end, and was communicated as such. We do apologise for the inconvenience and frustration caused by this.
Everything was done in an attempt to resolve your issue as timely as possible and unfortunately we have been waiting on Vumatel to resolve this issue on their end, and was communicated as such. We do apologise for the inconvenience and frustration caused by this.