Bad Customer Service - Dark Horse Solutions Gauteng South Africa

We had a quote for an internet and phone system from Dark Horse Solutions, which accepted. On Acceptance we were asked to pay up front before they would install the system and give us the service we agreed to. This was done we paid a sum of R35000.00. That was amount was paid in May of 2024. We are currently in October 2024, and we still do not have the full system installed. Our telephone lines were installed in September and as to date we have still do not have access to the internet Fibre connection we have paid for. Michael Lindhout , the Sales Manager said that Fibre lines are not currently available but he would make sure that we would get an LTE line installed until Fibre was connected. Michael is ignoring our calls, not replying to our emails and I have also contacted Dale Schoonraad one of the company directors who said he would sort the issue out but to date we still have not had any joy with the company. It astounds me as to the level of unprofessionalism we are experiencing from this company. Definitely not what they say they are about on their website - https://darkhorsesolutions.co.za/. The most important thing here for me is the frustration we have, paying for a service which we are not getting.