POOR SERVICE AND QUALITY OF PRODUCT

On Monday, 01 July 2024 19:32, I sent a email with my dissatisfaction regarding the equipment and service received. Here is my email: Hi all,

I have had service from Huge regarding the equipment as I was most disappointed to find that a long term contract was signed, not knowing the stuggles we would have a few years in. I have raised my concerns and had their rep come in to assist. Two reps came in, looked at the equipment and both advised that the equipment is of an poor quality - handset is very old and the system installed is outdated , and thus

All our calls being dropped – daily We struggle to make out going calls, doesn’t dial out , have to keep trying until it decides to dial The line is VERY poor The call drops during conversations with clients and just hangs up The internet line of the worst quality, drops all the time – I believe dapenet is partially responsible for this! But believe even with a better line, the equipment we rent is of such poor quality, changing internet providers at this stage wont make a difference. Since March, the line as actually got worse. A solution was proposed that we sign anther 3 year contract and that the current contract would be nul and void ? With the new contract, at the same price, we would get upgraded equipment to better our lines. I have discussed this with the owner , Anthony and we find this absurd, that we have to sign another 36 months for better equipment? Surely your service should include maintenance of your equipment, to ensure your clients equipment work ? After much thought, we are not comfortable that we have to resign a contract for better lines and service, its actually absurd that we have been given equipment, that we pay a high premium for , that is of poor quality !

We don’t feel that the product spec of what we offered and are paying for, is fair. The poor quality of calls and issues is not getting better but worst thus we want out of the contract with no penalties or issues, as what we were sold to date, has not lived up to its promise but it is getting worse and worse, yet we are paying more and more. There has been no service from your company as I believe the rep that sold us the contract, left overseas. We have had good service from the new rep and appreciate his help. Very professional and caring. However the service failure is in the rented equipment and believe that from discussions back and forth, we have to accept that the problems with the poor call quality and phone issues is due to poor quality of equipment. We want out of this contract as to continue to pay for bad equipment is no longer acceptable. Please can this be discussed on the highest level and our contract be cancelled as to go back and forth, no longer suffices. Further more, at Dapenet, we wish to cancel this service. Please see my email as giving notice. Please cancel our services, we are giving you one month notice today and will find a better suited provider. Thank you Crystal Engelbrecht, on behalf of Anthony Meyer FOLLOW UP EMAILS WITH NO RESPONSES : From: CV & Auto <***> Sent: Friday, 05 July 2024 16:11 To: 'Rental Cancellation' <***>; 'Settlements' <***>; 'Philip Tomlinson' <***>; '***'; 'Dapenet Technologies' <***>; 'Geovanna Sutherland (Huge TNS)' <***>; 'Leon Noko (Huge TNS)' <***>; '***' <***>; '***' <***> Subject: FW: CANCELATION OF CONTRACT WITH HUGES , CAPITEC AND DAPENET From: CV & Auto <***> Sent: Thursday, 04 July 2024 14:48 To: 'Rental Cancellation' <***>; 'Settlements' <***>; 'Philip Tomlinson' <***>; '***' <***>; '***' <***>; '***' <***>; 'Dapenet Technologies' <***>; 'Geovanna Sutherland (Huge TNS)' <***>; 'Leon Noko (Huge TNS)' <***> Subject: RE: CANCELATION OF CONTRACT WITH HUGES , CAPITEC AND DAPENET

TO DATE NO ACKNOLWEDGEMENT OF EMAIL OR RESPONSE!! APUALING TO SAY THE LEAST! Our line is getting worse and worse and no one cares , not capitec , Dapenet or HUGE! Ill never recommend any of these service providers. We want this contract NULL AND VOID - The equipment is of poor nature, the internet line is the worst line Ive ever experience and the care from the company is non existent. Pressure is put on the rep to sign a new contract BUT WHY must we sign a new contract, to be tied in for anther 3 years when you should be providing quality software and equipment???? The whole experience the past few weeks has really left us so disappointed. On Friday we barely had internet, most the morning we didn't have a phone line and when answering the phone, the line is so poor! Honestly don't know how you can expect us to pay for services that are so poor and actually poor quality. Heres to the only hope we have that Hello Peter will actually get us the attention our dissatisfaction deserves!