worse service

I regret for registering at damelin and i was warned before i could register but i didnt listen.i registered on the 29th of january 2016 but my application was approved by the college on the 05th february and i was promised that i will get my study material after 14 business days.i paid the balance in full during registration.14 business days passed,no update nothing and i called their customer care many times but the was nothing promising that i was told.until i decide to cancel my registration and reguest for refund (24 march)by sending cancellation letter. on the 5th of April i called again and Bukhosi Khanyile told me that the is a new process of cancelling and he send me a form to fill and send it back to the cancellation department with all the necessary documents(ID copy,bank statement and proof of payment) and i send them all back that same day. until today i never heard from them,i havent got my money back. and i am loosing my patience. i would really appreciate an update on how far are you with my request because you are messing up with my plans.