What a farce

Since signing my son up with damelin we had the run a round regarding his study materail. The call centre personnel is not able to sort out problems. Promises are made and not kept and everything is blamed for not delivering. I have paid them in full for the course. After many attempts to solve this i have the phone put down in my ear after requesting the persons name and reference number for my call. Even the person in charge is not able to answer the phone. So much so for their advertising and promising of assistance and internationally accreditted courses. I am at my witts end with this institution. Is there any organisation or person outside danelin that assist me in resolving this issue.