Waiting since April for refund

I have requested a refund in April 2015 and was told that it had a 90 day turnaround. <br> <br> It has been 180 days now and still nothing refunded. I also get no replies back on any emails I send. Also no answer on telephone number as per email received below.<br> <br> Extremely disappointed in the bad service.<br> <br> EMAIL RECEIVED ON Fri 2015/04/10 03:11 PM<br> <br> Good day<br> <br> Thank you for assisting with the requested documents, all is in order. Please be advised that the refund process has a 90 day turnaround time.<br> <br> For any other queries not relating to refunds, please contact the college on ***or ***<br> <br> Kind regards,<br> <br> JACKY MALIBO