waiting over 9 months for the award?

Hi have paid up my Damelin account in full and am waiting over 9 months for the award. I have emailed Damelin Numerous times with standard responses. <br> I have been in contact with:<br> Russell S. Sanyangore<br> Complaints Resolution Officer - Student Services Department<br> <br> Cookie Palanivelu<br> Customer Care Consultant<br> <br> Latchmy Palanivelu ; on behalf of; Customer Care <br> <br> Tyrone L. Booysen<br> Complaints Handling Division - Student Services Department<br> <br> AND STILL NOTHING.