Utter incompetence

My son app**** for matric online on 11 January 2024 and no confirmation received to date. I emailed Phumla Dube @ 4uonline.co.za but to no avail. Numerous calls has been made to the college but no answer. I eventually went to the Menlyn branch on 20 January 2024 in the hopes of getting assisted but the lady informed me she is unable to assist and advised I go to PTA CBD to get assisted. I went there and the receptionist informed me that they have no knowledge of how their sister company operates and that I should rather reapply in the hopes that a consultant would contact me, which was also a waste. To date I still have not received any communication whatsoever, no login details etc.... In the meanwhile my son is missing out on work. If it was not for the fact that I already paid the deposit I would have enrolled my son somewhere else but I know that getting refunded will also be a mission. This is the most pathetic service ever experienced from a learning institution. It must be closed down. Utter and total incompetence from Damelin's management.