Upkept promises and calls dropping

<p>i am a student at Damelin. i agev finished my studies, i tried to call damelin 4 times and everytime i just finish verification the line drops. Even when you get to someone and you explain what has been happening, they say their lines cut cut due to high call volums. i had an amount outstaning which i paid and sent pop on 24/02/2017. i was promsed i would have my results by the end on that day. it is two days late, no response, and i am told that was request hasnt been sent for the results, but my account is showing as paid up. i try to speak to a Team leader, they are all in meetings, and no offer for them to even call back. between Nadia Visser and Evodia and the other agents that could not even sent a request to have me called back when i tried to call so many times, i am disgusted that such customer service is acceptable. i see they dnt even respond to these complaints on this platform. why have a call centre if you cnt handle it like most call centres do, by putting the member 1st and keeping your promises.</p>