Unreliable *********** *******?

Had to cancel a course with Damelin, paper work and process started on the 6th of June 2017, I only received confirmation that the refund request has been received and handed to the finance department on the 26th of June 2017. However I still will need to wait up to 90 days for the refund to be processed.

The 90 days has expired now and the refund is still not processed. I follow up on a daily bases but to no avail, not getting a definite answer nor am I able to speak to any senior person, they seem to be always in a meeting. It is now 109 working days since the start of the process and 96 days since acceptance and confirmation that the paperwork has been received by the finance department.

Due to this I truly resent having to accept the 25% service fee that will be deducted from my refund. I paid the whole course including the exam fees in full, in cash and up front, but now I am being stringed along and having to except an exorbitant service fee as to pay for their incompetence and lack of service.