student no 428512 CAS-113833-K8B2P2

I have requested a full statement report from damelin on the 3/June/2020 and I have not received any feedback.been calling damelin, sending emails and they are still saying it has been requested.also sent a e mail to the complains but no response, how long does it take to get a full statement of results ,it's almost 3 months now.i wanted to register in June but did not as I am still waiting for full statement results.