REFUND OVERDUE FOR 3YEARS & COUNTING
REFUND OVERDUE FOR 3YEARS & COUNTING
I registered my son in 2016 to complete a 3 year course with Damelin. All requirements were strictly adhered to as per your procedure. I paid for the full course upfront R 19,346 on the 30th January 2016 & proof of payment forwarded accordingly. My son was scheduled to write Exams in July & November 2016, which he duly did & submission of his assignments were e-mailed accordingly. Hopefully your systems are updated & hopefully you will be able to find a paper trail of events on this very tiresome struggle! My son has been battling since October 2016 for his July 2016 results & been battling to obtain his November 2016 results! He has been phoning in, spoke to various people at Damelin & each & every time the same thing "e-mail me your assignments & I make sure it get escalated". I personally got involved as I see he was getting nowhere with each & every person he dealt with at Damelin! It is shocking to say the least! A company of your stature & this is how you deal with your Students! On the 27th July 2017 @ 08:02am, I phoned ***and spoke to Monique August, & explained our issue and again same story, let me send a request for the results". I told her I was no longer interested as I have lost all faith in Damelin & expect a refund for the entire course! In turn, she referred me to Allison August at 08:08am & again I had to explain my frustration & here again I told Allison that I want everything cancelled & wanted a refund! She assured me that someone from the cancellations division will be in contact with me... 03/07/2017:(8 days later) To no surprise by the 3rd August 2017 @ 10:20am, still no phone call & still nowhere! I called again & again spoke to Monique August & once again I was assured that someone will call me back. I told Monique that I expect someone to call me back the same day. 04/07/2017: Once again, no one called. I called back again & once again spoke to Monique, by this time I was so frustrated as she again wanted to explain the procedures, by this time I told her that I am not interested in procedures but wanted a Senior person to call me back. I also requested details of the Director of Damelin as we are not getting anywhere! She asked me to hold on and suddenly the line was cut! I called back again, held on for a bit and once again the line was cut. 11 days since my involvement in this matter & to date we are right back at the beginning! My son is a student, has no income & has wasted quite a bit of money with phone calls and empty promises. Who pays for this? I am no longer interested in having any dealings with Damelin and if this matter is not resolved in the next 2 days, I threatended to go onto Hellopeter and Carte Blanche! This is unacceptable and my son has Wasted a full year & a half and is still nowhere with his studies!
Between 2017 til todate, not a signle postive response from anyone.
The only messages we receive is "Automated" responses.
As at yesterday 14/09/2020, I once again threatened to expose Damelin on Social Media and guess what......Only automated responses...
Its pathetic that this day & age we have to resort to COMPLAINING BEFORE ANYTHING GETS DONE!
Who pays for the time & money wasted...