Refund! I want my money you promised in May 2020!!!!

18th of May 2020, it is the date I had been a notification from Charne stating that it will take 90 days for me to be paid out my refund for the cancellation of my course. Today I am sitting on the 23rd of November and have emailed 14 times between one person to another and no one being able to assist or give me a date of my refund which is now on month 6 months since it was approved. Shakir, Craig and a whole lot of people who I have been advised can help still have done nothing! Very disappointed in the service given by Damelin and their lack of assistance and getting back to me.....