Refund

I have been promised a refund from the 3rd August 2020 and up till today I am still waiting . I have escalated my query to the Operations Manager Phillip Slatter with the hope that I but no . No one cares and the Emilio Perumal | Refunds Administrator assurance me an "matter highlighted an attended to with the utmost attention ,immediately once we have an update". no one can assist . my student number 439654