Poor service delivery

It angers me when someone is not doing what is expected of him/her and yet on the other i must suffer because someone else’s incompetency. The level of serice that I’m receiving from Damelin Braamfontein is so unacceptable. Such a reputable and well recognized institution to give such terrible service through out. Its been more than two months since my application for a refund was submitted and if i did not do a follow up I would have waited for the whole year. I was only told last week that my application did not reach the relevant department and it had to be resubmitted. My question was “since its being resubmitted whats gonna be a turnaround time” of which i still did not get an answer to. So I’m just gonna wait until God decides to come to Damelin. Yet they so quick to tell you when your account is outstanding and tell you about the legal action that will be taken if one does not update his/her account.