Poor Customer Service

I misplaced my certificate last year by July. And I requested a reprint. They told me to submit documents and pay for a reprint and I did as they said. If I am not mistaken those required details were sent before the end of October. Other institutions responded swiftly and reprinted for me, but Damelin is struggling to inform me what's going on. Since then no one is assisting me all they say is that they will investigate. What comes in my mind is that they don't care for their clients. They care about money