PLEASE MARK MY BOOKS

I have registered in 2014 and had 18 modules to submit. they committed to marking books in 30 days, which in my case took more than a year at a time. its 4 years down the line and I am still waiting for my last book to be marked in order for me to write my exams. I have lost out on job opportunities cos of this. I have sent 100's of emails back and forth and all I am advised is that they are forwarding it to the correct dept. I have been awarded a bursary and now my company wants to deduct the money back from my salary because of me not writing my exams as yet. nobody in that institute cares at all. my son registered in 2013 and is having the same issues. they have lost some of his assignments and didn't care to give him any benefit because of their carelessness. I don't know who else to contact with this regards, because half the people don't even respond to their emails. I cannot wait to have this nightmare ended. Now that the festive season has begun, I will be told that the exams dept is closed. Why not do their work and then go on holiday. Studying with this institute has not been pleasant at all.